Comments on: How to Reset a Forgotten ZoneAlarm Internet Security Suite Password

By: Lissie

Lissie — Sat, 25 Dec 2010 20:05:17 +0000

On 64-bit OS, you can find the registry files under: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432NODE > ZoneLabs >TrueVector > Store > upwval … Got this from dealing with ZoneLabs tech support – wasn’t on their website. If you follow the older instructions, you won’t be able to find the TrueVector folder and many headaches ensue.

By: BILL

BILL — Fri, 17 Sep 2010 23:48:56 +0000

GAV ME PASSWORD # WEORKED ONE TIME .PLEASE SEND ANOTHER YOU DID PUPLISH MY EMAIL ADDRESS

By: BILL

BILL — Sun, 12 Sep 2010 17:24:29 +0000

can not get pass word down loaded free from zonealarm from internet did not get pass word nor typ one in or make one up .please help me get zonealarm to work.thank you bill .please sendto email at bil7fil @comcast.net please Biil.

By: Denise

Denise — Sun, 20 Dec 2009 20:07:19 +0000

Thanks for the info Daniel… worked on Windows 7 like a charm

By: anthonyrsc

anthonyrsc — Fri, 27 Nov 2009 12:38:08 +0000

Cheers!

By: MegaTech

MegaTech — Mon, 07 Sep 2009 23:17:27 +0000

Thanks, This worked great!!!

By: daniel

daniel — Sun, 30 Aug 2009 18:28:33 +0000

No, I did it and it worked great.

By: ashley

ashley — Wed, 26 Aug 2009 23:32:39 +0000

by using your method, will i delete anything other than the password

By: Daniel

Daniel — Sun, 09 Aug 2009 01:38:28 +0000

Try below for version 8 & above.
The ONLY way to remove a ZoneAlarm password that is forgotten,
corrupted, or will not work is to remove the database files associated with
TrueVector, as follows.
Please note that this will remove your program permissions and
Trusted Zone settings (so you may want to make note of them), but re-
establishing them is a simple process; you will be prompted again for
program access for all the applications that you use to access the local
network or Internet.
First we need to boot into Safe Mode, please follow these steps to do so.
1.) Power down your computer.
2.) Start the system, and immediately begin tapping the ‘F8′ key once
every second.
3.) You will get a startup menu; choose ‘Safe Mode’ by using the up/down
arrow keys.
4.) Press Enter.
Once you have booted into Safe Mode, please continue.
1.) If you have Windows XP, click Start -> My Computer. In Vista, go to
Start -> Computer
2.) Double-click your C: drive, probably called local disk c:.
3.) Double-click on the Windows or Winnt folder.
4.) Double-click the Internet Logs folder.
5.) Please delete the following files here:
- Backup.rdb
- Iamdb.rdb
6.) Close this window, then right-click and empty the recycle bin.
7.) Clear the registry entry with the steps below:
- Go to Start -> Run
NOTE: If you do not have the Run option on the Start menu, you can press and hold the Windows logo key and tap the letter R .
- Type in regedit and press OK
- On the left find HKEY_LOCAL_MACHINE. Click on the plus next to this and
make it a minus.
- Find the SOFTWARE folder; click on the plus and make it a minus
- Find the Zone Labs folder; click on the plus and make it a minus
- Find the TrueVector folder; click on the plus and make it a minus
- Find the Store folder; click on it
- On the right, locate and left click on the ‘upwval’ entry
- Press delete and then say yes to the alert that pops up
8.) Close this window, then restart the computer normally. Be sure to
answer any configuration screens you may receive once your system has
restarted.

By: chris

chris — Sun, 02 Aug 2009 19:01:53 +0000

Try this site to find out how to start your pc in safe mode.
http://www.pchell.com/support/safemode.shtml