How to Reset a Forgotten ZoneAlarm Internet Security Suite Password

Tags: , | Posted on December 3, 2007 by Tim Elam

I recently had a client who installed ZoneAlarm Internet Security Suite over a year ago and used the built-in password protection to keep the settings from getting changed. But now they forgot the ZoneAlarm password, meaning that the program settings cannot be changed or the program cannot be un-installed.

The only way to remove or reset a forgotten ZoneAlarm Internet Security Suite password that is forgotten, corrupted, or will not work is to delete the database files associated with TrueVector.

Please note that deleting the associated database files will remove your ZoneAlarm Internet Security Suite permissions and Trusted Zone settings.
Follow these steps to reset a forgotten ZoneAlarm password:

1. Shut down the computer.
2. Reboot into Safe Mode.
3. Click “Start” then “My Computer”
4. Go to “C:\Windows\Internet Logs”
5. Delete all files that have the extensions .RDB, .LDB, or .TMP.
6. Empty the Recycle Bin.
7. Reboot the computer

This process will remove the ZoneAlarm Internet Security Suite password. You can create a new password or just leave it blank.

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8 Comments to How to Reset a Forgotten ZoneAlarm Internet Security Suite Password

  1. Evan Schroeder on January 16th, 2008 at 8:21 pm

    thanks a bunch. always appreciate people publishing their time and research.

  2. John on January 22nd, 2008 at 8:03 pm

    Hi Tim,

    I’m running ZoneAlarm Internet Security Suite version 7.0.462.000 on windows xp sp2. Ive got the same problem with a forgotten password but deleting the truevector database files does not reset/delete the password. Is there something that Im missing? or is there another way around it?

    Its really starting to bug me.

  3. DJ Lurch on January 25th, 2008 at 5:30 pm

    Thanks for your time Tim. Worked like a charm.

  4. Courtney on February 12th, 2008 at 10:25 am

    I am also in the same dilemma as John. I have ZoneAlarm Internet Securtity Suite verson 7.0.462.000. I followed the directions but the only thing it caused was for my firewall to shut off and now I can’t accept any program since I don’t know the password. Is there anything else that can be done? I would personally like to remove the program completely but you need a password for that too.

  5. Gideon on March 1st, 2008 at 9:43 pm

    hey guys
    i’ve got the solution for 7.0.462
    do all the steps mentioned above
    but in addition, do this too
    1. open up run -> regedit -> look for HKLM/SOFTWARE/ZONE LABS/TRUEVECTOR/STORE . delete that entry and voila
    problem gone!
    phew..found this solution somewhere and just used it myself

  6. How To on March 9th, 2008 at 12:38 am

    Wish I had found this article sooner. Thanks for the info. I’ll keep it handy for the next time! (hopefully their won’t be a next time, lol).

  7. Brien on March 19th, 2008 at 3:48 am

    Hello,

    Was running ZASS v6.1.744 which I had forgot the password on and followed all above directions and was still stuck with the password prompt. Decided to delete all files in the “C:\WINNT\Internet Logs” or “C:\WINDOWS\Internet Logs” folder in Safe Mode, not just the ones noted above, then ran uninstaller. Problem solved :D Never tried to see if I could access program after deleting those files, just wanted to uninstall it. So others who try this, be sure to have your key and software ready to re-install

    Thx to previous reply’s for your help!

    BriGuy
    -Windows 2000 SP4-

  8. Sam on July 12th, 2008 at 2:34 am

    Greetings everyone,

    I have XP SP3 & ZoneAlarm 7.0.473.000. Thank you guys so much! It worked like a charm! The only thing I didn’t do was boot to safe mode. I used unlocker 1.8.7

    http://ccollomb.free.fr/unlocker/#download

    to unlock the file, erase the files in Internet Logs, then erased the “store” registry. I then rebooted, and had to set my programs settings again. I recovered my ZoneAlarm and it worked out great. Thanks again. Hope this extra info helps people.

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